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Frequently Asked Questions
About purchasing programs online
What if I can't find a program on the website?
This website features a selection of over 1000 programs from Screen Australia's vast collection of more than 5000 films and videos. (The Broadcast Sales area features only those titles in our current international catalogue.) New and upcoming programs and titles from our back catalogue are added to the site on a regular basis. However, we ONLY feature programs that have been produced or are distributed by Screen Australia. For other Australian productions, start by checking the website of Australia's national screen and sound archive, which is known as National FIlm and Sound Archive. For information on Screen Australia programs not listed on the website, contact Screen Australia Sales. Why can't I see any prices on the website?
You need to set your pricing category before any prices will be displayed on the website. That's because we charge different prices to different users. Do you charge Goods and Services Tax (GST) on video/DVD purchases?
We charge GST for purchases within Australia. All prices quoted on this website (whether for Categories A, B, C or Home Video) already include GST. International purchases are exempt from GST. For international pricing information, contact Screen Australia Sales or download our international order form with price guidelines from our How to Order page. Are there additional freight and handling charges?
Yes, there are. If you are using our website's online order form, your freight charges are automatically calculated and added to the total price of your order. Freight charges within Australia are (GST inclusive): For orders outside Australia, see the charges listed on our downloadable order forms on our How to Order page. How do I pay for orders?
Screen Australia accepts credit card payments, cheques and money orders within Australia. For orders outside Australia, see the payment options on our order forms on our How to Order page. Credit card payments are accepted online or by phoning, faxing or mailing your details to Screen Australia Sales. Unless you are an account customer, we need to receive your payment WITH your order. You can either:
Account customers may also order by sending us their official order form. For information about establishing an account, contact Screen Australia Sales. Which credit cards does Screen Australia accept?
Screen Australia accepts American Express, Mastercard and Visa. Credit card payments can be made when ordering online, or you can phone, fax or mail your details if you prefer. Which countries does Screen Australia accept orders from?
Screen Australia accepts orders from all countries. However, full online ordering and payment is currently available only to customers within Australia. International customers can make an online order inquiry or download an order form for faxing or mailing from our How to Order page. What types or standards of video tape can Screen Australia supply? Video tapes can be supplied in the three main world video standards: PAL, NTSC and SECAM. Screen Australia Sales will supply tapes in the standard that applies in the country of order unless you specify otherwise. A country by country reference can be found at Video University - Worldwide Standards.
Does Screen Australia sell programs on DVD?
Some titles are available on DVD. For a current list, select DVD under Program Type on our Search All Programs page. To enquire about other programs not on this list, contact Screen Australia Sales. Are there any restrictions on how I use a video or DVD I've purchased?
Yes. The price you pay for the video/DVD is based on the intended use of the program. For example, a tape purchased at the home video price should not be used in an educational institution or included in a lending library. No tapes can be screened to a paying audience or duplicated, edited or broadcast without the prior written permission of Screen Australia. See our Terms and Conditions. For more information, contact Screen Australia Sales. Do you have programs for deaf and hearing impaired people?
Some programs are available with closed captions or supertext. To see a list of these programs, choose the Closed Caption or Supertext categories on the Search page. If a title has closed captions or supertext, this information will also appear on the specific program page. What does Closed Captioned
Closed captioned videos are videos with captions on them, which are hidden unless you have the appropriate decoder. What does Supertext
Supertext® is the Australian Caption Centre's registered trademark. It means that a program carries a special brand of captions generated by the Australian Caption Centre (ACC). Programs, videos and TV commercials that have been captioned in this way meet strict standards set down by consumers and industry regulators. Why are order details being displayed when I haven't yet added any programs to my current order?
These programs are from a previous order that wasn't processed. If you log out of the Screen Australia site without finalising your order, details are retained and displayed when you return to the site. About the Library
What material is held in the Library?
The Screen Australia Library holds the audio-visual output of Screen Australia and its predecessors, representing a century of filmmaking on behalf of the Australian Government. Screen Australia manages these materials and the copyright in them on behalf of its shareholder, the Commonwealth of Australia. The National Film and Sound Archive, is a different Australian Government agency that collects and preserves Australian audio-visual materials from many different sources, including newsreel, feature film, documentary and television productions as well as home video footage and sound materials. Can the public borrow materials from the library?
The Library is not a public lending library. It is a film and stock footage library. The Library operates as a service for clients in the film and television industry, educational and cultural institutions and corporations. Costs are listed on the Library rate card. Can I purchase video copies of your programs?
The Library only supplies and licenses material from the Screen Australia collection for editing into new productions, whether they be documentaries, television series, commercials, educational programs, audio-visual exhibitions or websites. If you would like to buy a video or DVD of a complete program for other purposes such as home viewing or educational use, you can do so online or you can contact Screen Australia Sales. Does the Library hold 16mm and 35mm prints or videotapes of the programs?
Yes. Screen Australia productions since 1975 are available on tape. Many of the productions made before 1975 are on film. However, as part of its preservation project, the library is transferring the film collection to videotape. Footage licensed from the Library is supplied on videotape. All formats are available. When necessary, segments from film prints can be made available. The client covers these transfer costs. What is the procedure for viewing or purchasing footage?
There are two ways to find the footage you want:
A vhs or DVD preview tape with timecode will be sent to you by courier or post. Selected footage can be transferred to a master tape by quoting the timecodes you require. Can I do my own research in the Film Australia Library?
This website enables you to search a selection from the Film Australia archive. If you are experiencing problems in finding your requested material, email filmlibrary@screenaustralia.gov.au About zero-fee licensing
Are internet rights included in zero-fee licensing?
Internet rights are licensed only for the promotion of the production covered by the licence agreement. See our rate card for licence fees for additional internet rights. Why is the term for ten years?
While it is Screen Australia's intention to support the independent documentary sector, we are also required to manage our assets responsibly on behalf of the Commonwealth of Australia. Therefore, some parameters have been put in place to ensure proper long-term management. Why ten minutes of footage?
The ten-minute fee-free footage offer is a significant contribution to documentary production. A survey of previous documentaries that have used footage from the Screen Australia Library indicates three minutes has been the maximum used for most projects. What costs are applicable?
Research, handling and supply of preview material will be charged at the rate of $250 per hour. A minimum charge of $250 will apply, with the final cost calculated on the total amount of research time required. Because this charge covers handling and preview material as well as administrative research, the minimum charge of $250 will still apply even if you have located the footage you require using our online search system. Transfers, stock and freight costs are additional and will be quoted for the specific job. Will series be eligible for zero-fee licensing?
Yes. Documentary series are eligible for up to ten minutes of footage and 40 stills PER EPISODE. What about footage in the library in which Screen Australia doesn't own copyright?
Applicants will be required to seek approval from the copyright owner. Copyright owners may charge licence fees. About the former Film Australia website
Which browsers are supported by this subsite?
This site supports all browsers that are frame capable, including Netscape Navigator versions 3 and above, and Microsoft Internet Explorer versions 3 and above. For the best viewing experience, however, we recommend that this site be viewed in a modern browser such as Netscape version 6 or above, or Microsoft Internet Explorer version 5 or above. These browsers are available for free download from Netscape Communications and Microsoft Corporation respectively. Are cookies and Javascript used in this site?
This website makes some use of cookies and Javascript to provide enhanced functionality. In particular, cookies are used to track your order, allow you to log in as a member and to store your most recent search of the programs catalogue, and Javascript is used for navigation rollover effects and page printing functions. If you decide to disable cookies or Javascript when viewing this site, you will still be able to use the site with the exception of the features detailed above, including the fact that you will not be able to order programs via the internet. What about the issue of privacy?
This website includes a detailed Privacy Statement. What are Adobe Acrobat PDF files?
PDF stands for Portable Document Format. This type of file is used widely on the web because it is relatively small and easy to share across different computer platforms. The software required to read PDFs is available free online. It's called Acrobat Reader and you download it from Adobe. When clicking on links to Acrobat PDF files, your browser may open the document in a new browser window, or ask you whether you wish to view or save the document. This behaviour depends on your particular browser and its settings. If you wish to document the link instead of opening it in a window, right-click (PC) or click and hold (Mac) the link and choose 'Save Target as ..' or 'Save link as ..'. What is Quicktime?
Quicktime is a form of software that allows Mac and Windows users to play back audio and video on their computers. A Quicktime player is available as a free download from Apple. How do I print pages from this site?
This site uses frames. For best printing results click into the main text area (rather than the navigation areas around the edges of the screen) before printing. You can also check the browser options provided in your print dialog box. Some pages have a special print button which will automatically prompt your browser to print the correct frame. |